The parts on the sides are the reveals, and are used over. The top is a seal, and is not used over, because it gets stuck in the urethane, and is usually ruined when removed. The guy who painted my car pulled mine out from between the glass, and body. I must figure out how to put the new one in, because there is urethane in the way at some points. My independent glass guy had the top seal in stock when I had mine replaced. If you just talked to the woman, she only sets up appointments for glass replacement. She probably does not understand what you were referring to.